Terms of Use

Syniaps ("the Service") is published by Syniaps (website: www.syniaps.fr). Contact: [email protected]. By creating an account or using the Service, you accept these terms.

The Service is an artificial intelligence platform which, based on the company's data, uses AI agents to carry out the missions the User entrusts to it. Designed for businesses, it organizes your company's documents and knowledge, responds to your requests, and can connect, with your consent, to your cloud services (storage and email) to work on your data.

The account is reserved for professional use. You are responsible for the accuracy of the information provided and for the confidentiality of your authentication credentials. Strong authentication is mandatory. You undertake to notify us without delay of any unauthorized use of your account.

• Signing up opens a free 7-day trial, with no commitment.
• To prevent the same customer from benefiting from the trial period more than once, we keep for 3 years non-reversible fingerprints of their SIREN number, email address, phone number and bank card.
• The Service is then billed by subscription according to the chosen plan (storage capacity, users, missions, options). The Axon and Axon + plans are limited to a single user. On the Neuron, Synaps and Cortex plans, without changing plans, you can add a user for €49 excl. VAT per month, up to 10 users in total. A pack of 5 missions can be added for €29 excl. VAT per month: none on Axon, at most one on Axon +, with no limit on the number of packs on Neuron, Synaps and Cortex. These add-ons have their equivalent on an annual subscription. The storage capacity of each plan includes the space occupied by the instance's system, whose size may change with use of the Service. Payment is processed by Stripe.
• AI employees and missions. Each user's missions are carried out by Claire, Syniaps's project manager, and by the experts or AI employees the user entrusts them to; the number of AI employees is not limited on any plan. The number of scheduled missions depends on the plan: 3 for the company on Axon and 15 on Axon +; 25 per user on Neuron, 50 on Synaps and 75 on Cortex. A scheduled mission is a mission that comes back on its own over time, at a set pace; a paused mission, an immediate send and anything scheduled only once are not scheduled missions. Missions triggered by an event (an incoming email, for example) are not limited. Each mission pack adds 5 scheduled missions to the company: each user first uses their own missions, then those of the packs, available to whoever needs them first. A pack can only be removed if, at the time of removal, the scheduled missions beyond the users' limits fit within the remaining packs. Moving to a plan that offers fewer missions is only possible once the missions exceeding it have been paused. Reaching the limit neither pauses nor deletes any mission: only adding a new mission is refused.
• Deputies and AI relay. When a user is designated as another user’s deputy with edit rights and that user’s AI connection is unavailable, the missions concerned run on the deputy’s AI connection, including a personal subscription taken out with an AI provider, if the deputy has accepted this. The acceptance is recorded and the deputy may withdraw it at any time. The deputy is informed of each outage. The corresponding usage is charged to the deputy. The data processed by these missions then pass through the deputy’s AI provider, which may be located outside the European Union. The Customer guarantees that the terms of the AI provider concerned allow this use. The Customer alone bears the consequences of any limitation or suspension of that account by that provider.
• Expandable storage and plan changes. On a workspace with expandable storage, any confirmed increase, through a plan change or a storage option, is permanent. The capacity reached becomes a minimum: you can no longer choose less storage or a plan whose included storage is below this minimum, even if you keep an additional storage option. Deleting files or using less space does not remove this restriction. For example, after expanding to 200 GB, returning to 50 GB is impossible; after moving to Cortex 200 GB, returning to Synaps 100 GB is impossible. This consequence is stated before you confirm the change. On workspaces without expandable storage, a downgrade remains subject to actual space used and the limits of the target plan. This restriction does not change the termination terms below.
• Termination takes effect at the end of the current paid period: access is then closed. The company's data is deleted from the platform 7 days after the end of access, or as soon as the account holder confirms their departure. An encrypted copy is kept for six months to allow a return, then erased; the copies held in encrypted backups likewise expire, by rotation, within a maximum of six months. If you wish to recover your data, the request must be made before the end of the subscription, under the conditions of section 5 bis.
• Settling document reading on cancellation. When you cancel from your workspace, including during the trial, any reading of your documents beyond the included allowance that has not yet been invoiced is invoiced and charged immediately to your saved payment method. The cancellation is only recorded once this payment is made; if the payment fails, you are asked to update your payment method before submitting your request again. Between the cancellation and the date it takes effect, no paid reading beyond the included allowance can be started.

Syniaps Credits are a prepaid balance, expressed in euros, that allows the AI agents to use, on your behalf, specialized services provided by partners chosen by Syniaps, in particular the extraction of data publicly available on the web, the search for and verification of professional contact details, company and search-ranking data, transcription, synthetic voice, the creation of music and voice cloning (with the written consent of the person concerned), the creation of images and videos, and the sending of postal letters and text messages. They can only be used within the Service. They are neither electronic money, nor a means of payment, nor a credit note: they are attached to your company’s space, non-transferable, not convertible into cash and, save for mandatory legal provisions or the cases provided for in this section, non-refundable. The amounts stated exclude taxes; the applicable VAT is added.

Each plan includes Syniaps Credits every month, for each included or added user: €10 excl. VAT per user, or €5 excl. VAT on the Axon plan and during the trial. Each user first uses their own share of this included amount, then the Syniaps Credits topped up by the company. Any part not used by the end of each calendar month (Paris time) is lost: it is neither carried over nor refunded.

You may purchase additional Syniaps Credits in the amounts offered in the interface (currently €10, €25 or €50 excl. VAT). A top-up is paid immediately with your company’s registered payment method, through Stripe, and credited as soon as the payment is confirmed. Purchased credits are valid for twelve months from their purchase and then expire, without refund; they are used after the month’s included amount, oldest first. An invoice is issued for each top-up, and the monthly subscription invoice recaps it, stating the payment already made.

You may turn on automatic top-up: when the balance falls below the threshold you have set, the top-up amount you have chosen is charged to the registered payment method, up to the monthly cap you have also set. By turning it on, you expressly authorize these charges initiated by Syniaps. You may change or turn off automatic top-up at any time from the interface; the change applies to subsequent top-ups. If a payment fails, the top-up is not credited and automatic top-up may be turned off.

You may also turn on a monthly top-up: a fixed amount, chosen in the interface, is added each month to your subscription invoice (once a year, for twelve months, if your subscription is annual) and credited as Syniaps Credits as soon as that invoice is paid. Credits added this way are valid for twelve months from the date they are credited. You may change or stop the monthly top-up at any time from the interface: an increase is invoiced pro rata on the next invoice, a decrease or a stop takes effect at the next renewal date, and credits already added remain yours. The monthly top-up comes in addition to automatic top-up; it does not replace it.

Each use of a partner service is deducted from the balance at the price set by Syniaps for that service, shown in the “My services” section of the Credits page; this price includes the cost of the partner service, converted into euros where applicable, and may include a Syniaps margin. These prices may change; a new price applies to uses made after it takes effect, without changing the euro value of credits already acquired. Any use whose estimated cost exceeds €1 is presented to you with that estimate and requires your confirmation, unless you have chosen “always allow” for that type of action; you may withdraw that choice at any time. Estimates are indicative: only the actual deduction is authoritative, and each expense then appears, at its actual amount, in the history of your balance. If a partner service does not deliver the requested result, the amount is not deducted, or it is credited back to your balance. When the balance is exhausted and no automatic top-up is active, the actions concerned are paused until the next top-up.

Sends (postal letters, text messages) leave only after your explicit approval, once, with the approved content, whatever their cost: each send is presented to you with its content, recipients, sender and price, the “always allow” choice does not apply to it, and nothing can be changed between your approval and its departure. You are responsible for the content and recipients of your sends. Text messages sent this way are informational messages, never direct marketing.

Partner services are charged at the price set by Syniaps, under the conditions above. Syniaps Credits also pay for services provided by Syniaps itself: voice calls beyond the minutes included in your plan, deducted by the minute, Syniaps AI beyond the share included in your plan, and the AI creation of images and videos, which Syniaps carries out through the cheapest service available for the chosen model and deducts at that service’s cost plus the margin shown in the “My services” section. These services are deducted at their rate shown on the Subscription page and on the Credits page; a new rate applies to uses made after it is shown. The amount included each month pays for neither voice calls nor Syniaps AI.

The company administrator allows, turns off and caps each service paid with Syniaps Credits from the “My services” section of the Subscription page. A service that is turned off, or that has reached its monthly cap, is no longer used until the following month or until the administrator changes the setting. Voice calls beyond the included minutes are only possible up to the number of minutes set there, which is zero by default.

The balance is shared across your company’s space. The company administrator manages it: they designate the users authorized to top up and may set, for each user, a monthly consumption limit (including zero). Each mission that may use credits receives, when it is approved, a monthly budget that it never exceeds (€5 per month suggested by default, adjustable). Every top-up is paid with the company’s payment method. Any consumption resulting from a user’s action, a mission or an instruction given to the Service is attributable to your company.

If you connect your own account with one of these partner services to the Service, that connection is used first, without consuming Syniaps Credits, and is governed by that service’s terms.

The list of partners and capabilities available through Syniaps Credits is determined by Syniaps and may change; the partners that process personal data are listed in the DPA. Syniaps may replace a partner with an equivalent service, or suspend or withdraw a capability, in particular when a partner changes, restricts or discontinues its service; your credits then remain usable for the other capabilities. Syniaps does not guarantee the permanent availability of the partner services, nor the completeness, accuracy or timeliness of the data they provide.

When they are used to obtain data, Syniaps Credits cover data publicly available on the web: for example information about companies, prices, reviews, trends, published content, map listings, professional profiles and posts, or contact details published on websites and profiles. On the user’s instructions, Syniaps collects data published on third-party websites. The user remains solely responsible for the use of this data and for complying with the terms of these websites. Syniaps is not responsible for the consequences of this collection with regard to these websites. The following are prohibited in particular:

• collecting data that the data subjects have chosen to hide or restrict;
• accessing, without authorization, content protected by authentication;
• collecting sensitive data within the meaning of Article 9 of the GDPR or data relating to minors;
• monitoring or individually profiling individuals;
• using the data obtained for direct marketing that does not comply with the regulations (Article L34-5 of the French Postal and Electronic Communications Code, Article 21 of the GDPR).
• cloning another person’s voice without their prior written consent.
• uploading another person’s photos to create a portrait sheet without their consent.

When a use involves personal data, it is carried out on your instructions: you are the data controller, and you warrant that you have a legal basis, that you inform the data subjects under the conditions of Article 14 of the GDPR, that you respect their rights (in particular their right to object) and that you keep this data for a proportionate period. You shall hold Syniaps harmless against any claim by a data subject, a website publisher, a partner or an authority resulting from your instructions or from the use you make of the data obtained, and against its financial consequences. Syniaps may refuse or stop any use it considers contrary to this section.

In the event of use contrary to this section, of a request from a partner or an authority, or of abnormal consumption suggesting an error or fraud, Syniaps may suspend the use of Syniaps Credits, after informing you where possible. At the end of the contract, for whatever reason, the unused balance expires; however, if the end of the contract is attributable to Syniaps, or if Syniaps permanently stops offering Syniaps Credits, the purchased and unexpired part of the balance is refunded to you.

You remain the owner of all content you entrust to the Service (documents, messages, synchronized data), as well as of the outputs produced at your request and saved in your workspace (documents, summaries, reports, knowledge pages, skills and automations created for you), subject to the rights of third parties. You grant us only the technical license necessary to host, process and return this content as part of the operation of the Service. You warrant that you hold the necessary rights to the content you import or connect.

The Service’s software and infrastructure remain the property of Syniaps or its suppliers. The same applies to the Service’s own intelligence: the instructions, rules, skills and specialized agents that Syniaps provides and that are common to all its customers, together with their internal settings. These elements are licensed to you for the duration of the subscription; this license ends with it, and they are not part of the data returned to you.

The return of the company’s data is a data retrieval and export service, billed at EUR 500 excluding VAT and charged when ordered to the saved payment method. The holder of the company account, or an administrator of the company, orders it from the Subscription page of the platform, within the 30 days preceding the end of the subscription. After this period, and as long as the data has not been deleted, the return remains possible from the same page, with a one-month extension of the subscription at the plan’s current monthly price, billed together with the service. It covers the workspaces of all the company’s users, and the company is responsible for using it in compliance with its obligations towards those users. Syniaps delivers the archive within a maximum of 30 days after the order: it can then be downloaded from the Subscription page for at least 30 days, and the account holder is notified. While an order is pending, the deletion provided for in section 4 is postponed until the end of this download period. An order for return does not, by itself, entail termination or deletion. For any question: [email protected].

The archive includes, in open and commonly used formats (original files, Markdown, JSON, CSV):

• the documents and files you imported or uploaded, in their original format. Documents synchronized from a cloud service you connected remain in that service, where the end of the contract deletes nothing; those that now exist only in Syniaps are included, together with the inventory of synchronized sources;
• your conversations with the AI agents (requests, answers, dates);
• the outputs produced for you: documents, summaries, reports, presentations, images, videos, as well as the source code of the applications and websites developed in your workspace;
• your knowledge pages and the Markdown files specific to your company: profile, company description, writing style, memory, preferences, skills and automations created for you;
• your search index and your vector database: extracted texts (including by character recognition), chunks and vectors, with a description of the model that computed them. Their reuse in another tool is not guaranteed;
• the information useful for taking over: list of users and their roles, connected services (without their secrets), missions and scheduled actions (instructions and schedule).

The following are excluded from the return, exhaustively:

• the Syniaps software (source and object code, interfaces, architecture);
• the Service’s own intelligence: instructions, rules, skills and specialized agents provided by Syniaps and common to all its customers, together with their internal settings, which are trade secrets;
• authentication secrets (website passwords, access tokens, API keys, session cookies), never exported for security reasons: you keep control of them with each service and can revoke them;
• resources shared between the Service’s customers (website connection recipes, integration catalog) and the data of other customers;
• technical and security logs, as well as the data Syniaps processes on its own behalf (billing, kept for the statutory period).

Content you deleted and that is no longer kept is not reconstructed. A presentation document is available here: what Syniaps returns to you (PDF, in French). These terms do not limit the rights granted to you by law, in particular under the GDPR.

The Service runs on a server dedicated to you. This server may be placed in your name with the hosting provider. Syniaps then remains its technical contact and alone administers it for the entire duration of the subscription. The software installed on it remains the property of Syniaps, under the terms of section 5.

For the duration of the subscription, administrator access to this server is reserved for Syniaps. You agree not to take it over, or have a third party take it over, in particular by starting the server in rescue mode, changing its administrator password, reinstalling it or removing Syniaps from its contacts with the hosting provider. This rule protects the integrity of the Service: the server contains Syniaps’s software and security components that belong to it.

If this access is taken over, Syniaps may immediately suspend access to the Service, as a protective measure and without notice, until the situation is remedied. This suspension is not a termination: your content remains your property and section 5 bis continues to apply.

The personal data you entrust to the Service is processed by Syniaps as a processor, in accordance with the Data Processing Agreement (DPA), which forms an integral part of these terms. You accept it together with these terms when you sign up; the date and version accepted are recorded. The processing of your account and billing data is described in the privacy policy.

Syniaps processes your data as a custodian of professional secrecy: its staff are bound by confidentiality, access it only exceptionally within the written framework of these terms, and disclose it to no one.

Syniaps never uses your documents, your conversations or your missions to train an AI, and chooses AI providers that commit to the same; exceptions are stated provider by provider in the privacy policy, and an AI account you connect yourself follows its own terms (article 8 bis).

When you connect a third-party service (Google Drive, Gmail, Microsoft OneDrive/Outlook, Dropbox), you authorize the Service to access it within the limits described at the time of consent and in our privacy policy. The Service only performs actions on these services for the features you enable; it never deletes files in your cloud. You warrant that you are authorized to connect the account concerned.

You may choose to connect a third-party website or application to the Service (for example business software, a CRM or a customer portal) using your own credentials or your session, in particular where that service offers no suitable official connection. The Service then reads that site and, on your instructions, acts on it on your behalf as you would yourself, including during the scheduled or automated actions you set up. Such a connection is your sole decision.

You warrant that the terms of use of that site’s publisher allow this means of access, or that you have obtained its consent, and you are solely responsible for complying with them. You are also responsible, as data controller, for the personal data you have read or modified there. Syniaps is neither a partner of, nor affiliated with, nor acting on behalf of that publisher, which may at any time change its service, restrict access to it, or suspend or close your account. Syniaps does not guarantee that a site connection will work or remain available.

To the extent permitted by law, Syniaps is not liable for the consequences of using a site connection, including the suspension, restriction or closure of your account with the publisher, any penalties or fees it applies, the loss or alteration of data in its service, or any claim it brings. You shall hold Syniaps harmless against any claim by a third-party publisher or any other person relating to your use of a site connection, and against its financial consequences. Syniaps may disable a site connection at the request of the publisher concerned, in the event of a risk to the security of the Service or of third parties, or in the event of use contrary to these terms.

The AI agents' answers are generated automatically and may contain errors, omissions or approximations. They do not constitute legal, accounting or medical advice. You remain responsible for verifying the results before any important decision or communication.

The AI agents run on a connection to an AI model provider that you set up in your connections. The default provider is Anthropic (Claude): with an API key, under its commercial terms, which exclude training its models on your data; with a personal Claude Pro or Max subscription, under its consumer terms, which allow such training while the account’s “Help improve Claude” setting is on. A Pro or Max subscription is a personal account: for business use, Anthropic offers Claude for Teams or Enterprise, and OpenAI offers ChatGPT Business or Enterprise. Choosing an account suited to your use, in your own name and never shared, and complying with the provider’s terms, are your responsibility. The Service also lets you connect, optionally and at your sole decision, an alternative provider of your choice, for example OpenAI (ChatGPT) or Google (Gemini). Some are established outside the European Union, and some, depending on the type of account you connect, may use your exchanges to improve their products and models: the interface points out these characteristics when you connect, shows you where to turn that use off at the provider, and collects your explicit consent (checkbox) before any affected account is connected, default provider included.

By connecting an alternative provider, you acknowledge that the instructions and the content of your space used by the AI agents are transmitted to it, as a sub-processor chosen by you, where applicable outside the European Union; you warrant, as data controller, that you have a legal basis and an appropriate transfer mechanism for that transmission; and you accept that Syniaps is not liable for the quality of the results, the availability or the processing practices of that provider, its obligation being limited to the secure transmission of your requests. For any individual account or personal subscription that allows it (Anthropic, OpenAI, Google), you undertake to turn off the use of your exchanges for the improvement of the provider’s products and models before connecting, or to use a company account; where the provider offers no such setting, you acknowledge that your content may be used to train its models unless you ask it otherwise. The terms, costs and availability of the chosen provider apply to you. You can switch back to the default provider at any time from your connections; the switch applies to later requests.

You undertake in particular not to:

• use the Service for unlawful purposes or to process unlawful content;
• infringe the rights of third parties (intellectual property, privacy, trade secrets);
• attempt to circumvent the security or isolation mechanisms of the Service;
• resell the Service or give access to it to third parties outside your company without our agreement.

Failure to comply with these rules may result in suspension or termination of the account.

We make every effort to ensure high availability of the Service, without guaranteeing the absence of interruptions (maintenance, incidents, third-party dependencies). Support can be reached at [email protected].

Nothing goes out in your name without your consent: every sending (email, message, payment) is submitted to you beforehand, unless you have authorized it yourself for a mission. Every action is recorded in the Register. You remain responsible for your professional acts; Syniaps answers for its own within the limits of these terms.

To the extent permitted by law, Syniaps' liability in respect of the Service is limited to direct and foreseeable damages, and capped at the amounts paid by the customer over the last twelve months. Syniaps is not liable for decisions made on the basis of the AI agents' answers, for unavailability attributable to connected third-party services, for the consequences of using a site connection (section 7 bis), or for the data supplied by the partner services available through Syniaps Credits and the use you make of it (section 4 bis).

Unless the customer objects in writing, Syniaps may name the customer and reproduce its logo as a business reference, on its website and in its presentation materials. The customer may withdraw this permission at any time by simply writing to [email protected]; the mention is then removed within a reasonable time.

We may update these terms; the date of the last update appears at the top of the page. In the event of a substantial change, workspace administrators are notified by email before it takes effect.

These terms are governed by French law. Any dispute relating to the Service falls, failing an amicable settlement, under the jurisdiction of the competent courts.