Comparison
Syniaps or Cassidy AI?
A 43-person no-code platform out of New York, $13.7m raised, with agents and workflows that business teams build themselves
What Cassidy AI sells: "Let the people who know the work build the automations": AI adoption no longer waits for IT, business teams build their own agents, with the governance (SOC 2, SSO, permissions) that reassures the IT department.
Syniaps
4.0 / 5
Cassidy AI
2.9 / 5
Surveyed on 15 September 2026 from the publisher's public pages, cited at the foot of this page. Offers change: check with the publisher before you decide.
Cassidy AI at a glance
- Who
- Cassidy Inc., New York, 2023
- A startup founded in 2023 by Justin Fineberg (500,000 subscribers on his AI channel) and Ian Woodfill, with $13.7m raised including a $10m Series A led by HOF Capital in September 2025, and 43 employees as of 30 June 2026. SOC 2 Type II, HIPAA (BAA) and a 2025 pentest on a Vanta Trust Center; it claims 20,000+ teams including OneDigital (6,000 employees), NTT Data, Justworks and Tokio Marine, and 4.8m workflows run last quarter.
- What
- Knowledge base, agents, workflows, meetings
- A multi-tenant SaaS in four blocks: a synced Knowledge Base (Drive, SharePoint, OneDrive, Confluence, Notion, Box), no-code agents deployed into Slack, Teams, Chrome, Word, Excel and Outlook, drag-and-drop workflows with 100+ actions (Salesforce, HubSpot, Zendesk, email, webhooks, JavaScript code, scraping) and a meeting note-taker. Since 2026, agents also have Web Search, Image Generation, Artifacts and Browser Use capabilities.
- How it gets set up
- You describe, you wire, you connect
- Immediate self-serve signup (a free Starter plan, 3 seats), then you connect the sources and choose the collections each agent may read (synced every 24 hours outside Enterprise). Each agent is created by describing its purpose, its instructions and its tools; each workflow is assembled by hand (trigger, actions, variables wired from one step to the next, approval steps), with a Copilot and 80+ templates to help. Nothing proposes itself: the user decides what to automate, and builds it.
- Which models
- 35+ models from OpenAI, Anthropic and Google
- Three tiers, chosen per agent or per action: Mini (GPT-5.6 Luna, Claude 4.5 Haiku, ~0.3x credits), Standard (GPT-5.6 Terra, Claude 5 Sonnet, 1x) and High-powered (GPT-5.6 Sol, Claude 5 Opus, ~2-3x), plus Gemini 3.1 Pro. Inference goes through the providers' APIs (historically Azure OpenAI Service) under zero-training agreements, outside the EU, with no way to bring your own key or your own subscription.
- Price
- Free Starter, everything else by quote
- The pricing page no longer shows a single figure: Starter is free (3 seats, 5 agents, 5 workflows, 10,000 credits a month, 30,000 pages, no Slack, Teams or API), Business and Enterprise are by quote (seats, credits, SSO, instant sync); the only published amount is a screenshot in their documentation reading "Subscribe to Cassidy Starter Plan, $79.00 per month". Billing runs on AI credits derived from tokens (1 to 30 per chat, 1 to 100 per workflow, premium models around 5x), with no price per credit, no monthly rollover outside Enterprise, and a hard stop on AI features once they run out.
- Who it is for
- Business teams in US mid-market and large companies
- The real target: operations, HR, sales and support in companies of 200 to 6,000 people (insurance, professional services, healthcare) that want agents on their documents without tying up IT. It is genuinely strong at cited document Q&A (every answer points back to its source) and at internal workflows that end in a draft reviewed by a human.
Point by point
| Criterion | Cassidy AI | Syniaps | Advantage |
|---|---|---|---|
| Intelligence | 35+ models (GPT-5.6, Claude 5 Opus, Gemini 3.1 Pro) chosen per agent, three credit tiers, no full agent harness. | Claude Sonnet 5, Opus 5, Fable 5, GPT through Codex or the model of your choice, in a full harness with Standard, In-depth and Maximum modes. | Level |
| "Execute" | Browser Use in a live browser, JavaScript in a sandbox, artifacts, 100+ actions; no files, no terminal, no long-running work, no hosting. | Files, code, terminal, a browser driven with session cookies, long jobs in the background, hosted apps, GitHub. | Syniaps |
| Knowledge | A Knowledge Base synced every 24 hours from Drive, SharePoint, Confluence and Notion; collections picked by hand, meetings transcribed. | Synapses built and maintained by the agent: documents, OCR, email, a full cloud mirror, retrieval, per-folder reading. | Syniaps |
| Setup | Every agent is described, every workflow is wired step by step with its variables; a Copilot and 80+ templates help. | A short wizard, then the agent proposes the automations itself, with "it prepares, you confirm" cards. | Syniaps |
| Learning | None: system instructions are the only permanent memory, and a correction changes nothing by itself. | Retains corrections, skills and preferences, and proposes what it has learnt for approval. | Syniaps |
| Sovereignty | SOC 2 Type II, HIPAA, a GDPR DPA and a 2025 pentest; a multi-tenant SaaS hosted in the United States, isolation through row-level security, US inference. | A dedicated machine per customer at OVH in France, a sandbox per user, secrets outside the database; AI processed in Europe if you choose, no certification. | Level |
| Entry and price | Immediate self-serve and a free Starter, but paid tiers by quote and opaque credits that cut the service off at zero. | A free 7-day trial open within minutes, a card required, from €99 excl. tax a month with the AI and the machine included. | The alternative |
| Scope | Document Q&A, drafts, CRM/support/HR workflows and meetings, inside Slack, Teams and Office. | End-to-end missions run by eleven expert teams, including development, sites without an API and hosted apps. | Syniaps |
What each one does better
Where Syniaps wins
It really acts
Files, terminal, a browser with a live session, long jobs and hosted apps, where Cassidy stops at the draft and the JavaScript sandbox.
Nothing to build
Cassidy asks you to describe each agent and wire each workflow; Syniaps proposes the automations and the human confirms.
A memory that learns
Cassidy has no memory of corrections at all, while Syniaps retains preferences and skills without being asked.
A dedicated machine in France
One server per customer at OVH and a sandbox per user, against a multi-tenant SaaS hosted in the United States.
A price you can read
A published plan from €99 excl. tax with the AI and the machine included, against a Business tier by quote and credits with no public rate that cut off access at zero.
Where Cassidy AI wins
Certifications already in hand
SOC 2 Type II, HIPAA with a BAA, a GDPR DPA and a 2025 pentest report on a Trust Center, where Syniaps holds no certification.
Lives inside the tools
Agents reachable from Slack, Teams, Google Chat, Chrome, Word, Excel and Outlook, without changing screen.
Frictionless entry
An instant account and a free 3-seat Starter, with no card and no time limit to try it.
Enterprise governance
Custom roles, groups, workspaces, permissioned collections, SAML SSO and configurable retention, proven at OneDigital (6,000 employees).
Traction and proof
20,000+ teams, 4.8m workflows a quarter, a $10m Series A and named Fortune 500 customers, against a young French fleet.
Two caveats on its promise
- "No-code" hides real construction work: every workflow requires wiring variables from one step to the next, and all the public templates end with a draft handed to a human, never a finished mission.
- Pricing opacity got worse in 2026: not a single figure left on the pricing page, credits with no unit rate, a 5x multiplier on premium models and a complete service stop once they run out, all hosted and inferred in the United States.
The ten criteria, scored and justified
Intelligence
Frontier models (Claude, GPT, Gemini) and ways to step up a gear
Syniaps 5/5
Claude Sonnet 5, Opus 5 and Fable 5, GPT through Codex, or the model of your choice; Standard, In-depth and Maximum modes.
Cassidy AI 4/5
35+ models including GPT-5.6, Claude 5 Opus and Gemini 3.1 Pro, selectable per agent across three tiers, but inside a plain model call, with no agent harness and no comparable step-up mode.
Execution power
Actually acts: files, code, browser, sites without an API, long-running work
Syniaps 5/5
Files, code, terminal, a browser for sites without an API, long jobs in the background, hosted apps.
Cassidy AI 3/5
Browser Use in a live browser (forms, sites without an API, CAPTCHAs solved by hand), JavaScript in a sandbox and 100+ actions, but no file or terminal access, no long-running work and no hosting.
Company knowledge
A base built and maintained on its own from documents, email and cloud storage
Syniaps 4/5
Synapses built by the agent, OCR, a full cloud mirror; still young on very large volumes.
Cassidy AI 3/5
A Knowledge Base synced from Drive, SharePoint, Confluence, Notion, Box and meetings, but on a 24-hour cycle outside Enterprise, with collections you pick yourself, no email ingested and no wiki maintained by the agent.
Zero setup
Nothing to brief, trigger or tick; the tool proposes, the human confirms
Syniaps 4/5
A short wizard, and the agent proposes its automations in conversation; site connections still have to be made once.
Cassidy AI 2/5
Everything is built: the purpose and instructions of each agent, the variable wiring of each workflow; the Copilot and the 80+ templates help, but nothing is proposed spontaneously.
Continuous learning
Remembers corrections and preferences without being asked to
Syniaps 4/5
Corrections, skills and preferences are retained and proposed for approval; no learning across customers yet.
Cassidy AI 1/5
No mechanism at all: the documentation presents system instructions as the only "permanent memory", and a correction made in chat changes nothing for next time.
Autonomy
Missions and automations server-side, computer switched off, human approval on sensitive moves
Syniaps 4/5
Missions and scheduled actions run server-side with your computer off, with approval cards; mission ceilings still need tuning.
Cassidy AI 3/5
Workflows are scheduled (hourly to monthly) and triggered server-side with human approval steps, but every scenario is predefined and the templates stop at the draft, never an end-to-end mission.
Integrations and connections
Everyday tools, MCP, cloud storage, email, sites without an API
Syniaps 4/5
Email, cloud storage, meetings, WhatsApp, LinkedIn, MCP, sites without an API; fewer native connectors than a Zapier.
Cassidy AI 4/5
100+ integrations, custom MCP connectors over OAuth 2.0, presence in Slack, Teams, Chrome and Office, and Browser Use for sites without an API; but Slack, Teams and the API are blocked on Starter, and there is no session capture.
Sovereignty and security
EU hosting, per-customer isolation, EU or on-premise inference, certifications
Syniaps 3/5
A dedicated machine in France (OVH), strong per-user isolation and AI processed in Europe if you choose; no on-premise option and no certification.
Cassidy AI 2/5
SOC 2 Type II, HIPAA, a GDPR DPA and a 2025 pentest are reassuring, but this is a multi-tenant SaaS "stored, hosted and processed on servers located in the United States", with row-level security isolation and inference at American providers.
Teamwork
Shared spaces, roles, delegation, company-wide memory
Syniaps 4/5
Company sources connected once, shared synapses, role profiles, shared skills and conversations, shared mailboxes in missions; no SSO and no fine-grained roles.
Cassidy AI 4/5
Viewer/Member/Admin and custom roles, groups, workspaces, collections with three access levels, agent and workflow sharing, SAML SSO (Enterprise only) and configurable retention.
Price and access
Total cost (tool + AI + machine) against what you get, and how easily you start
Syniaps 3/5
A dedicated machine, AI included and a 7-day trial that opens within minutes, from €299 excl. tax a month; a card is required for the trial and there is no free tier.
Cassidy AI 3/5
Immediate entry with a free 3-seat Starter and 10,000 credits, but Business and Enterprise by quote, credits with no unit price ($79 a month found in the documentation), premium at 5x and the service cut off at zero.
Verdict
An enterprise no-code workshop against an intelligence that runs the mission
Cassidy AI
Cassidy gives business teams a governed workshop for building document agents and workflows that stop just before the final move.
Natural fit: US mid-market and large companies, a reassured IT department, and ops, HR and support teams already living in Slack or Teams.
Syniaps
Syniaps does not ask you to build: it already knows the company, proposes the automations and genuinely executes, on a dedicated machine in France.
Natural fit: any European company that wants to hand over whole missions without setting up a workshop or training builders.
Cassidy validates the market for company context but leaves the ground of execution and zero setup wide open.
Do not copy the workflow workshop or the credits: keep the "a mission handed over is a mission finished" story and the published price. Catch up quickly on what reassures an IT department (SOC 2 or ISO 27001, a DPA, a Trust Center) and on being present in Teams and Slack, or Cassidy wins the entry into large accounts.
Public sources (28)
- https://www.cassidyai.com
- https://www.cassidyai.com/pricing
- https://www.cassidyai.com/knowledge-base
- https://www.cassidyai.com/workflows
- https://www.cassidyai.com/agents
- https://www.cassidyai.com/blog/what-are-cassidy-credits
- https://www.cassidyai.com/blog/announcing-cassidys-10m-series-a
- https://docs.cassidyai.com/guides/choose-ai-model.md
- https://docs.cassidyai.com/settings/manage-credits.md
- https://docs.cassidyai.com/settings/manage-plans.md
- https://docs.cassidyai.com/agents/capabilities/browser-use.md
- https://docs.cassidyai.com/agents/capabilities/overview.md
- https://docs.cassidyai.com/reference/actions/run-code.md
- https://docs.cassidyai.com/reference/triggers/scheduled.md
- https://docs.cassidyai.com/integrations/sync-integrations.md
- https://docs.cassidyai.com/agents/connectors/mcp-servers.md
- https://docs.cassidyai.com/settings/roles-and-groups.md
- https://docs.cassidyai.com/settings/sso.md
- https://docs.cassidyai.com/agents/advanced/data-retention.md
- https://docs.cassidyai.com/security/data-security-policy.md
- https://trust.cassidyai.com/
- https://cassidyresources.notion.site/Privacy-Policy-d14eb702486d408db8174239163ce06e
- https://azure.microsoft.com/en-us/blog/cassidy-founder-justin-fineberg-champions-ai-accessibility-with-azure-openai-service/
- https://www.alleywatch.com/2025/09/cassidy-context-powered-automation-enterprise-ai-workflows-business-automation-platform-justin-fineberg/
- https://www.eesel.ai/blog/cassidy-ai-review
- https://www.eesel.ai/blog/cassidy-ai-pricing
- https://www.eesel.ai/blog/cassidy-ai
- https://tracxn.com/d/companies/cassidy/__M0QGd32NqWPW-zngsRdAtUfCxi5OWZW_ITUStMShybs
Cassidy AI is a trademark of its publisher, cited here for the purpose of objective comparison. Syniaps is neither affiliated with nor a partner of that publisher. Found an error in this comparison? Write to us at [email protected] and we will correct it.