Comparison
Syniaps or Microsoft 365 Copilot?
The giant already installed for 450 million users: AI sold per seat, agentic work billed in credits
What Microsoft 365 Copilot sells: "Your AI at work": a companion in every Microsoft 365 application that knows your email, files and meetings, and since 2026 agents (Cowork, Copilot Studio) that carry out tasks in your place.
Syniaps
4.0 / 5
Microsoft 365 Copilot
3.5 / 5
Surveyed on 15 September 2026 from the publisher's public pages, cited at the foot of this page. Offers change: check with the publisher before you decide.
Microsoft 365 Copilot at a glance
- Who
- Microsoft, 30m paid seats
- Microsoft (Redmond, United States), launched at the end of 2023 and renamed "Microsoft Copilot" in 2026; 30 million paid seats announced on 29 July 2026 (FY26 Q4), around 6% of the 450 million Microsoft 365 customers. Certifications inherited from Microsoft 365: ISO 27001, ISO 42001 (AI management), HIPAA, GDPR, the EU Data Boundary, and a defence commitment in case of a copyright claim (the Customer Copyright Commitment).
- What
- Chat, Copilot in the apps, Cowork, Studio
- Four blocks: Copilot Chat (included, web data, content you attach yourself), the Microsoft 365 Copilot add-on (priority access inside Word, Excel, PowerPoint, Outlook and Teams, grounded in Microsoft Graph and Work IQ, with the Researcher and Analyst agents), Cowork (generally available on 16 June 2026: sends email, creates documents, schedules, with tasks that are scheduled or triggered by an event, and SKILL.md skills) and Copilot Studio (a low-code workshop for building agents, with workflows, autonomous triggers and computer use, generally available since 13 May 2026).
- How it gets set up
- Licences, SharePoint governance, then agents to build
- The admin buys the licences, assigns them (Copilot appears in the apps within 24 hours), picks the update channel, then follows Microsoft's "blueprint": audit the 100 most-used SharePoint sites, run the oversharing report (SharePoint Advanced Management, a separate licence), apply Purview labels, pilot, then roll out. After that the user describes each task to Cowork and approves each action; any serious business automation is built in Copilot Studio (instructions, knowledge sources, tools, triggers) by a "maker", and billed in credits.
- Which models
- OpenAI on Azure, Claude optional, an auto router
- OpenAI models hosted by Microsoft (an Auto / Quick response / Think deeper router) and, since late 2025, Claude Sonnet and Opus through Anthropic as a subprocessor (Researcher, Copilot Studio, Excel, PowerPoint, Cowork), Fable 5.1 for some eligible organisations, and Fable 5.0 and Mythos 5 only with "data retention" at Anthropic. The Anthropic models run on AWS/GCP mostly in the United States, outside the EU Data Boundary, and are off by default in the EU; there is no Gemini.
- Price
- €15.60 to €28 excl. tax a seat, plus credits
- The Copilot Business add-on: €15.60 excl. tax per user per month on promotion until 31 December 2026 (list price €18.20, or €21.84 without commitment, capped at 300 users), the enterprise add-on around €28 excl. tax ($30 in the US), each requiring a base Microsoft 365 licence (€12 to €22 excl. tax); Copilot Chat is included at no extra cost. Everything agentic is paid on top, in Copilot credits at $0.01: a Cowork task costs $1 to $7 and more, a Copilot Studio pack is $200 a month for 25,000 credits, and a computer use step costs 5 to 15 credits.
- Who it is for
- Any company already on Microsoft 365
- Any organisation whose work lives in Outlook, Teams, SharePoint and Office, from smaller companies (Copilot Business) to large accounts (Accenture with 700,000 users, PwC with 230,000). Genuinely strong where the AI has to read and summarise the Microsoft tenant (email, meetings, documents) under Purview governance; much weaker as soon as you have to leave the Microsoft universe or act on third-party systems.
Point by point
| Criterion | Microsoft 365 Copilot | Syniaps | Advantage |
|---|---|---|---|
| Intelligence | OpenAI on Azure plus optional Claude Opus/Sonnet, Fable 5.1 under conditions, an Auto / Think deeper router | Claude Sonnet 5, Opus 5, Fable 5, GPT through Codex or the model of your choice; Standard / In-depth / Maximum modes | Level |
| "Execute" | Email, documents, Teams and calendar through Cowork; a browser and Windows apps only through a Copilot Studio agent; no terminal and no code | Files, code, terminal, a driven browser, sites without an API, long-running work, app hosting, GitHub | Syniaps |
| Knowledge | Microsoft Graph plus Work IQ: the whole M365 tenant grounded with no effort, but nothing outside Microsoft without a connector | Synapses built and maintained by the agent from documents, email and multi-provider cloud storage, with OCR and retrieval | Level |
| Setup | Licences, cleaning up SharePoint oversharing, Purview labels, then every task described and every agent built in Studio | A short wizard, then the agent proposes its automations itself and the human confirms | Syniaps |
| Learning | Custom instructions and SKILL.md skills written or approved by hand | Retains corrections, skills and preferences, and proposes what it has learnt for approval | Syniaps |
| Sovereignty | EU Data Boundary, ISO 27001/42001, Purview; but a multi-tenant SaaS from an American publisher, Claude outside the EU, and flex routing outside the EU on by default | A dedicated machine in France (OVH), strong per-user isolation, secrets outside the database; AI processed in Europe if the company chooses, no certification | Level |
| Entry and price | Immediately self-serve, Copilot Chat included, €15.60 to €28 excl. tax a seat plus the M365 licence plus per-task credits ($1 to $7) | A 7-day trial open within minutes, a card with no charge before it ends, from €99 excl. tax a month with AI and the machine included | The alternative |
| Scope | All of Microsoft 365, 30m seats, 1,400 Power Platform connectors, MCP, an agent marketplace | Eleven expert teams, email, calendar, WhatsApp, LinkedIn, cloud storage, MCP, development; a young company | The alternative |
What each one does better
Where Syniaps wins
Full execution
Syniaps writes code, runs a terminal, drives a browser and hosts the app it has built; Copilot writes and sends, but builds and deploys nothing outside preview.
Nothing to brief
The agent proposes its automations in conversation, where Copilot waits for you to describe each task to Cowork, or for a maker to assemble an agent in Studio.
Sites without an API, with no workshop
A session cookie captured by the desktop app is enough; at Microsoft, acting on a site without an API requires a computer use agent built in Copilot Studio and billed per step.
Learns from corrections
Syniaps retains corrections and preferences and proposes what it has learnt; Copilot only keeps what you write into its instructions or its skills.
A dedicated machine, outside Microsoft
Each customer has their machine in France and stays free to use Google Drive, Dropbox, iCloud or WhatsApp, whereas Copilot only grounds the Microsoft tenant.
Where Microsoft 365 Copilot wins
Already installed everywhere
Copilot sits inside the Word, Outlook, Teams and SharePoint the customer already uses, with no new tool and no new address: 30 million paid seats in July 2026.
Tenant knowledge with no effort
Microsoft Graph, Work IQ and the semantic index ground email, meetings, chats and files as soon as the licence is assigned, while respecting existing permissions.
Compliance out of the box
The EU Data Boundary, ISO 27001 and 42001, Purview (labels, audit, retention) and the copyright commitment: what no young company can match.
Immediate, free entry
Copilot Chat is included in Microsoft 365, and the Business add-on costs €15.60 excl. tax and is bought in three clicks from the admin centre.
Governance and budget under control
Per-user spending policies, an agent inventory, computer use with Key Vault and session replay: the admin keeps control of every euro and every action.
Two caveats on its promise
- Usage does not follow the sale: an 8% usage share when ChatGPT and Gemini are also available (Recon Analytics), median active use around 35% of licences, and Gartner judging the ROI "quite challenging" to demonstrate; roughly 5% of pilots extend to the whole organisation.
- The "autonomous agents" story hides two realities: every Cowork task or computer use step is paid in credits on top of the licence ($1 to $7 a task, access suspended without a spending policy), and the advertised sovereignty erodes as soon as you choose Claude (outside the EU Data Boundary, data at Anthropic in the United States) or leave flex routing on, as it has been by default since 17 April 2026.
The ten criteria, scored and justified
Intelligence
Frontier models (Claude, GPT, Gemini) and ways to step up a gear
Syniaps 5/5
Claude Sonnet 5, Opus 5 and Fable 5, GPT through Codex, or the model of your choice; Standard, In-depth and Maximum modes.
Microsoft 365 Copilot 4/5
Frontier OpenAI models on Azure, Claude Opus/Sonnet and Fable 5.1 under conditions, with Quick response / Think deeper modes; but no Gemini, and the Claude option is locked by the admin, especially in the EU.
Execution power
Actually acts: files, code, browser, sites without an API, long-running work
Syniaps 5/5
Files, code, terminal, a browser for sites without an API, long jobs in the background, hosted apps.
Microsoft 365 Copilot 3/5
Cowork sends, creates and schedules inside M365 and Copilot Studio drives websites and Windows apps (computer use generally available), but there is no terminal, no code executed, no hosting outside preview, and every step is paid in credits.
Company knowledge
A base built and maintained on its own from documents, email and cloud storage
Syniaps 4/5
Synapses built by the agent, OCR, a full cloud mirror; still young on very large volumes.
Microsoft 365 Copilot 4/5
Graph, Work IQ and the semantic index ground the whole tenant with no manual indexing, but only the Microsoft universe (Graph connectors have to be configured for the rest) and nothing is built or maintained like a wiki.
Zero setup
Nothing to brief, trigger or tick; the tool proposes, the human confirms
Syniaps 4/5
A short wizard, and the agent proposes its automations in conversation; site connections still have to be made once.
Microsoft 365 Copilot 2/5
Nothing is proposed spontaneously: the admin prepares permissions and labels, the user describes each task to Cowork, and every business agent is built in Copilot Studio.
Continuous learning
Remembers corrections and preferences without being asked to
Syniaps 4/5
Corrections, skills and preferences are retained and proposed for approval; no learning across customers yet.
Microsoft 365 Copilot 2/5
Personalisation through written instructions, SKILL.md skills created or approved by the user and approvals remembered for the length of a session, but no autonomous capture of corrections.
Autonomy
Missions and automations server-side, computer switched off, human approval on sensitive moves
Syniaps 4/5
Missions and scheduled actions run server-side with your computer off, with approval cards; mission ceilings still need tuning.
Microsoft 365 Copilot 3/5
Cowork runs scheduled tasks (25 maximum) and tasks triggered by email or Teams in the cloud, with approval before anything is sent, and Studio adds autonomous triggers; but everything stays bounded to M365 or to an agent built by hand, at a limited cadence.
Integrations and connections
Everyday tools, MCP, cloud storage, email, sites without an API
Syniaps 4/5
Email, cloud storage, meetings, WhatsApp, LinkedIn, MCP, sites without an API; fewer native connectors than a Zapier.
Microsoft 365 Copilot 4/5
Native email, calendar, Teams and SharePoint, 1,400 Power Platform connectors, MCP and plugins in Copilot Studio, and computer use for sites without an API; but Google, Dropbox and WhatsApp remain connectors to build, and anything outside an API requires a Studio agent.
Sovereignty and security
EU hosting, per-customer isolation, EU or on-premise inference, certifications
Syniaps 3/5
A dedicated machine in France (OVH), strong per-user isolation and AI processed in Europe if you choose; no on-premise option and no certification.
Microsoft 365 Copilot 4/5
Hosting and inference inside the EU Data Boundary for Microsoft's own models, ISO 27001/42001 and Purview; but a multi-tenant SaaS from an American publisher, no on-premise option, Claude outside the EU and flex routing outside the EU on by default.
Teamwork
Shared spaces, roles, delegation, company-wide memory
Syniaps 4/5
Company sources connected once, shared synapses, role profiles, shared skills and conversations, shared mailboxes in missions; no SSO and no fine-grained roles.
Microsoft 365 Copilot 5/5
A tenant, Entra roles, inherited permissions, shared agents and skills, an inventory and per-group spending policies: teamwork is Microsoft 365's home ground.
Price and access
Total cost (tool + AI + machine) against what you get, and how easily you start
Syniaps 3/5
A dedicated machine, AI included and a 7-day trial that opens within minutes, from €299 excl. tax a month; a card is required for the trial and there is no free tier.
Microsoft 365 Copilot 4/5
Immediate entry and a free Copilot Chat, with the add-on at €15.60 excl. tax; but agentic use adds up the base licence, the add-on, per-task credits ($1 to $7) and governance licences, for an ROI Gartner finds hard to demonstrate.
Verdict
The same Microsoft 365 customer: the AI layer over the office suite, against the mission carried through
Microsoft 365 Copilot
Microsoft's AI inside Microsoft's apps, fed by Graph, sold per seat then billed in credits, under the admin's governance.
Natural fit: any company already on Microsoft 365 that wants to summarise, write and find things inside Outlook, Teams and Office without changing tools.
Syniaps
An intelligence that knows the company and runs missions end to end on a dedicated machine, beyond the office suite and beyond Microsoft.
Natural fit: leaders and small teams who want to hand over a mission (prospecting, legal, development, sites without an API) rather than write prompts.
Do not fight over the office suite: Syniaps is the execution layer that completes a Microsoft tenant, not one more Copilot.
Sell what Copilot does not do: act on sites without an API without building an agent, write code and host it, learn from corrections, propose automations on its own, and step outside the Microsoft universe. Put a figure on Copilot's real cost in agentic use (base licence plus add-on plus per-task credits plus the SharePoint governance project) against the Syniaps plan with AI and the machine included, and borrow its trust conventions (card approval, an action log) without pretending to compete on certifications.
Public sources (21)
- https://www.microsoft.com/fr-fr/microsoft-365/copilot
- https://www.microsoft.com/fr-fr/microsoft-365-copilot/pricing
- https://learn.microsoft.com/fr-fr/copilot/microsoft-365/microsoft-365-copilot-privacy
- https://learn.microsoft.com/en-us/copilot/microsoft-365/microsoft-365-copilot-overview
- https://learn.microsoft.com/en-us/microsoft-365/copilot/microsoft-365-copilot-setup
- https://learn.microsoft.com/en-us/microsoft-365/copilot/connect-to-ai-subprocessor
- https://learn.microsoft.com/en-us/microsoft-365/copilot/cowork/
- https://learn.microsoft.com/en-us/microsoft-365/copilot/cowork/use-cowork
- https://learn.microsoft.com/en-us/microsoft-365/copilot/usage-based-billing-overview-copilot-credits
- https://learn.microsoft.com/en-us/microsoft-copilot-studio/fundamentals-what-is-copilot-studio
- https://www.microsoft.com/en-us/microsoft-365/blog/2025/09/24/expanding-model-choice-in-microsoft-365-copilot/
- https://www.microsoft.com/en-us/investor/earnings/fy-2026-q4/press-release-webcast
- https://www.directionsonmicrosoft.com/reports/m365-copilot-adds-choice-and-risk-with-anthropics-claude/
- https://changepilot.cloud/blog/microsoft-365-copilot-flex-routing-eu-data-boundary-mc1269223
- https://blog.atwork.at/post/2026/anthropic-in-microsoft365-eu/
- https://www.cloudzero.com/blog/copilot-studio-pricing/
- https://quisitive.com/copilot-cowork-pricing-2026-how-usage-based-billing-works/
- https://www.digitalapplied.com/blog/copilot-studio-computer-use-agents-ga-deep-dive
- https://neuralwired.com/2026/06/02/microsoft-copilot-review-2026/
- https://adtools.org/buyers-guide/the-state-of-microsoft-copilot-in-the-enterprise-2026-adoption-roi-and-the-trust-gap
- https://app.starterlab.fr/blog/combien-coute-microsoft-365-copilot-entreprise-2026
Microsoft 365 Copilot is a trademark of its publisher, cited here for the purpose of objective comparison. Syniaps is neither affiliated with nor a partner of that publisher. Found an error in this comparison? Write to us at [email protected] and we will correct it.