Syniaps, the intelligence that knows your business. Its AI agents run your missions end to end.

Syniaps for your department

Customer relations & service

ForCustomer service · Support · Onboarding and retention

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Syniaps for your department

Customer relations & service

Your line of work.
Your company’s context.
An expert who carries out your missions.

Sophie · Sales expertYour AI expert agent, with Syniaps’s memory.
  1. You set the goal
  2. Your expert carries out the mission
  3. You keep the approvals
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Customer relations & service: what Sophie prepares with Syniaps

For: Customer service · Support · Onboarding and retention. Sophie supports your customers. She prepares replies, follows requests and anticipates the next steps. History and procedures provide the context. Technical questions go to the right expert. Syniaps already knows your documents, your conversations and your authorized tools: you don’t have to brief Sophie for each mission, and the decisions stay yours.

See Sophie’s profile →

Customer service: finding and preparing the reply.

Sophie relies on your documents, your tools and your guidelines to carry out the mission.

Gather
Exchange history, Customer documents
Retrieve
Documented answers, Approved procedures
Prepare
Tailored replies, Questions to clarify

Rely on authorized information to prepare verifiable replies.

Support: organizing requests and handoffs.

Sophie relies on your documents, your tools and your guidelines to carry out the mission.

Handle
Support inbox, Documented answers
Hand over
Sensitive cases, Relay to the team
Observe
Recurring topics, Blocking points

Support can reply within the configured scope and pass on the cases that need the team.

Customer success: preparing a lasting relationship.

Sophie relies on your documents, your tools and your guidelines to carry out the mission.

Welcome
Customer journey, Getting-started guides
Track
Relationship reviews, Customer feedback
Anticipate
Known deadlines, Renewals to track

Prepare follow-up exchanges from the history and the needs expressed.

Example: Prepare the review of customer requests and blocking points.

Sources
Requests, exchanges, approved procedures
Result
Customer summary and proposed actions
Missions followed
Prepare the review of customer requests and blocking points (every monday at 9 am) ; Prepare a customer account review (one-off)

Sophie prepares the deliverable from your sources and flags missing information. You review the result.

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AI for customer relations and customer service | Syniaps